Top 10 reasons why you need call centers in India?

Call centers have been around for some time now and are gaining a foothold in a big way. Call centers have emerged as a boon in India, tackling the burning issue of unemployment. Gone are the days when youth had very few options to pick from in terms of employment. A wide plethora of options in BPOs and KPOs have filled the unemployment gap to quite an extent. In urban cities like Mumbai and Delhi, back-office support service has come up pretty quick and fast.

When we talk of call centers orcall center outsourcing, we loosely include all back-office services, outsourcing, primarily customer service outsourcing, offshore back-office services, back-office support, and back-office support solutions. Now it is understandable and appropriate to say that call centers are the future in India. Below is presented the topmost compelling reasons why we need call centers in India:

1. 24X7 support for the business: Most businesses survive on 27 x7 kinds of support. In today's competitive business environment, it is essential to have round-the-clock support to tackle competition. We must ensure that customer needs and expectations are not compromised in any manner .24/7 customer support to customers tops the chart. 'Anytime Anywhere' is the chant and way to go. Only a call center in India can help in dealing with that. Back-office processing services are the order of the day.

2. To focus on more important duties: A business has multiple dimensions, and they need to work closely on them in a holistic pattern. At the same time, the humdrum routine jobs can be outsourced. This is a win-win situation for all. Businesses do not mind if the routine things can be outsourced to a hired call center. This frees time and resources for more crucial duties to focus on. Businesses need to focus on their core competencies, and the rest can be assigned to call centers for extracting more out of less. This strategy proves to be highly beneficial.

3. Boosting customer loyalty: Call centers in India have a direct bearing on customer confidence and loyalty. Case in point- Customers, when they know that they have 24/7 support available, they tend to feel the effort made by businesses to extend help during all hours. This clearly sends a positive signal that, yes, they are also being cared for and are valued. This helps in garnering support and long-term loyalty.

4. Great platform to market: Call center services in India is a good platform to market various products. These can be efficiently marketed while or post a service call. This is an additional advantage of having call centers in India, and it is being utilized quite efficiently in recent times.

5. Call centers make businesses appear professional: Outsourcing call centers to India invariably gives shine to the business image. It is a coveted service. The jobs may appear mundane, but the task they do are invaluable. And, of course, the added bonus never goes wasted. The whole process of customary greeting, holding procedures, to listening patiently to customers speak volumes of a business's capability. Also, being on hold and queuing up send out signals that the business we are dealing with is in great demand and up to date with the latest enough to command all this attention.

6. Call centers save money and cost:Call centers in India work on the shared support principle. This means we only pay for the time used by the business. Therefore, it appears to be a cheaper option. Often businesses use all-around support services at a fraction of the cost that they might have incurred for recruiting a single person for the job. With the help of call centers, businesses get to utilize the services at a very nominal cost.

7. Customer satisfaction surveys:Amidst this cutthroat competitive business world, obtaining customer satisfaction is a given. Customers need all-around service, professionalism, and hearing of their woes during any given hour. These are the building blocks for gaining customer satisfaction. The places where businesses are lacking, what customer actually needs, and how satisfied customers are with your services can be gathered from these surveys conducted through calls. This obviously serves well for the businesses, garnering valuable customer data and making business policies.

8. Abandonment of calls and peak hour issues are well-managed with call center services:Call center outsourcing to India offers added benefits of tackling call abandonment and peak hour call traffic as you get to use more resources at a much lower cost. This helps in retaining customers and growing businesses.

9. Call centers in India are good for the economy:Call centers, and the outsourcing sector has efficiently tackled the problem of unemployment in India. In the present employment structure, the call center industry plays a pivotal role. It has far bigger value implications. With social welfare at the crux, they are working for the greater good.

10. Dynamic workforce: Agents working in the outsourcing industry are a dynamic force to reckon with. Special attention is being paid to recruiting and guiding the workforce. This enables the creation of a highly-skilled and cutting-edge workforce that contributes to the all-around enhancement and development of businesses.

The Bottom Line

As costs increase domestically, global companies have to consider outsourcing call centers to India in order to stay competitive and offer quality services/products at a price that is affordable to their customers.