When planning a trip, having reliable support from your airline can make all the difference. For travelers in Ethiopia, the Turkish Airlines Addis Ababa Office provides a trusted point of contact for all your travel needs. Whether you’re booking a new flight, managing an existing reservation, or seeking information about baggage, the dedicated team at the Addis Ababa office is ready to assist.

In this article, we’ll cover everything you need to know about the Turkish Airlines Office in Addis Ababa, including contact details, services, and answers to frequently asked questions.

Where to Find the Turkish Airlines Addis Ababa Office

The Turkish Airlines Addis Ababa Office Address is:

📌 Bole Main Road, Snap Plaza 5th floor, Addis Ababa, Ethiopia
📞 Turkish Airlines Addis Ababa Office Phone Number: +90 212 463 63 63
📧 Email: press@thy.com
🌐 Website: www.turkishairlines.com
⏰ Working Hours: Every day - 24 hours

Whether you prefer to visit in person, call, or email, the team is always ready to help—day or night.

Why Visit the Turkish Airlines Office in Addis Ababa?

The Turkish Airlines Addis Ababa Office in Ethiopia serves as a one-stop shop for all airline-related queries and services. Here’s why passengers rely on it:

🌟 24/7 Availability: No matter when you need help, assistance is available at your convenience.

🌟 Friendly, professional service: Staff at the office are well-trained to handle everything from ticketing to special requests.

🌟 Comprehensive solutions: Whether you need to modify your booking, arrange special meals, or inquire about baggage, you can do it all at the office.

🌟 On-the-ground support: Face-to-face interactions provide peace of mind and personalized solutions that online platforms can’t always match.

Key Services Offered at the Turkish Airlines Addis Ababa Office

✅ Flight Bookings & Rebookings: Secure your seat or change travel dates with ease.

✅ Ticket Cancellations & Refunds: Get assistance with canceling tickets and understanding refund policies.

✅ Upgrades: Enhance your journey by upgrading to Business Class for extra comfort and premium services.

✅ Baggage Assistance: Learn about baggage allowances and fees for excess or oversized items.

✅ Pet Travel Guidance: Bring your furry friend along safely and comfortably.

✅ Special Assistance: The office can coordinate wheelchair services, unaccompanied minor travel, and medical needs.

✅ Visa & Immigration Information: Get guidance on documentation and entry requirements for your destination.

✅ Group Travel Bookings: Plan trips for large parties with custom fare options and flexible terms.

Bole International Airport Office

Turkish Airlines also provides assistance at Bole Addis Ababa International Airport:

📌 Airport: Bole Addis Ababa International Airport
📞 Phone: +251116652222

Airport staff help with check-in, baggage drop, boarding passes, and flight information.

10 Frequently Asked Questions

1️⃣ Where is the Turkish Airlines office in Addis Ababa located?

You’ll find it at Bole Main Road, Snap Plaza 5th floor, Addis Ababa, Ethiopia.

2️⃣ What is the Turkish Airlines Addis Ababa Office phone number?

The office can be reached at +90 212 463 63 63.

3️⃣ Is the office open on weekends and holidays?

Yes! The Turkish Airlines Addis Ababa Office operates 24/7, every day of the year.

4️⃣ Can I request a Business Class upgrade at the office?

Absolutely. The team can help with upgrades, subject to seat availability and fare conditions.

5️⃣ How do I request a ticket refund?

Simply visit the office with your booking details and identification, and the staff will guide you through the refund process.

6️⃣ Are pets allowed on Turkish Airlines flights?

Yes, pets can travel in the cabin or cargo hold, depending on size and weight. The office will provide detailed guidelines.

7️⃣ What happens if I exceed the baggage allowance?

Extra charges apply for excess baggage. The office can help you calculate these fees ahead of time.

8️⃣ How do I check my flight status?

Visit www.turkishairlines.com/flightstatus or contact the Addis Ababa office for real-time updates.

9️⃣ Can I arrange group travel through the Addis Ababa office?

Yes! The office can handle group bookings, offering special deals and flexible terms.

🔟 Is online check-in available, and can the office assist?

Online check-in is available via the website and app, and the office staff can guide you through the process if needed.

Personalized Support for a Seamless Journey

What sets the Turkish Airlines Office in Addis Ababa apart is its commitment to excellent customer care. Here’s what you can expect:

💬 Responsive Communication: Whether you walk in, call, or email, you’ll receive timely, accurate responses.

🎫 End-to-End Booking Support: From securing the best fare to handling special requests, the office covers it all.

📌 Peace of Mind: When travel plans change, you have a reliable team ready to assist with solutions.

Final Thoughts

The Turkish Airlines Addis Ababa Office is more than just a location to buy tickets—it’s a valuable resource for passengers who want a smooth, well-supported travel experience. Whether you’re flying for business, leisure, or family reasons, the professional and courteous staff at the Addis Ababa office are always ready to help.

Before your next journey, consider visiting the office or giving them a call. With Turkish Airlines, you’re never traveling alone—there’s always a team ready to assist, right here in Addis Ababa.