Ethiopian Airlines Customer Care Number – Dubai Office Contact and Support Guide

Ethiopian Airlines offers dedicated customer care support through its Dubai office, assisting travelers with flight bookings, ticket changes, baggage services, and more. Discover the key contact details and services available at the Dubai branch.

Jul 10, 2025 - 15:43
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Ethiopian Airlines, a leading African airline with a strong global network, operates a fully functional office in Dubai to provide efficient and timely customer care to travelers in the UAE. The Dubai office serves as a key contact point for passengers traveling between the Middle East, Africa, and other international destinations.

Travelers can rely on the Dubai customer care team for prompt assistance with a wide range of services, from booking inquiries to baggage concerns. Whether contacting by phone or visiting the office in person, the professional staff ensures high-quality service and quick resolutions.

Ethiopian Airlines Customer Care Number Dubai Office

  • Main Contact Number: +971 4 222 1111

  • Alternate Contact (Reservations/Customer Support): +971 4 222 2301

  • Working Hours: Sunday to Thursday, 9:00 AM to 5:00 PM

  • Office Location: Deira, Dubai near major commercial and travel hubs

Services Available Through Customer Care

  • Flight Bookings and Inquiries
    Assistance with new bookings, available flight schedules, and fare details

  • Ticket Changes and Cancellations
    Support for itinerary changes, date modifications, cancellations, and refunds

  • Baggage Assistance
    Help with baggage allowances, lost or delayed luggage, and excess baggage fees

  • Special Services
    Arrangements for unaccompanied minors, passengers with medical needs, or those requiring special meals and mobility assistance

  • Group and Corporate Travel
    Support for group bookings and customized plans for business travelers

  • Travel Advice and Documentation
    Information on visa requirements, health protocols, and travel documentation

  • ShebaMiles Loyalty Program
    Help with account inquiries, mileage redemption, and membership benefits

Why Contact the Dubai Customer Care Office?

  • Convenient location for UAE-based travelers

  • Fast and reliable assistance from trained staff

  • Ideal for complex booking issues and last-minute travel support

  • Multilingual service to accommodate international customers

Conclusion:
The Ethiopian Airlines customer care office in Dubai provides reliable and responsive service to meet the needs of modern travelers. With knowledgeable staff, clear communication, and a wide range of travel services, the Dubai office ensures a seamless experience from your first inquiry to your final destination.